Debbie is the Chief Customer Officer at Vena Solutions, a FinTech company specializing in end to end Business Planning. She leads all customer-facing functions and since joining Vena in 2017 she has scaled the CX function by 4X. Under her leadership, the team has driven customer satisfaction and retention rates to over 90% annually YOY. Her team of 150 CX professionals is focused on delivering value and an unmatched experience to Vena’s customers every day, helping them achieve organizational goals through best-in-class business planning. Prior to Vena Debbie was the VP, Professional Services at Achievers an HCM SAAS platform where she built and scaled the Professional Services and Support function through to acquisition over 5 years.
